Legal

Terms of Service

Last updated: 9 November 2026

These Terms of Service ("Terms") govern your use of the Rooma Living website and the services booked through it, operated by PT Rooma Living Management ("Rooma", "we", "us"). By creating an account or making a booking, you agree to these Terms and to our Privacy Policy.

1. Your account

  • You must be at least 17 years old, or hold a valid Indonesian identity card (KTP) or passport, to create an account.
  • The details you give us (name, email, phone number, identity and, for a company account, company details) must be true and kept up to date.
  • You are responsible for everything done through your account. Keep your password and sign-in codes to yourself, and tell us straight away if you think someone else has used your account.
  • A company (PT) account may book rooms for its staff and is responsible for their stay and payments.

2. Stays

Nightly stays

  • A nightly booking holds a room for a short time while you pay. If the payment is not completed in that time, the hold is released and the booking is cancelled.
  • A nightly stay is confirmed once it is paid in full. Check-in and check-out times are those of the property, shown on your booking and in your confirmation email.
  • A nightly room is for up to two (2) guests unless the listing says otherwise.

Monthly stays

  • A monthly request is confirmed only when the host approves it. Once approved, your stay is governed by the Tenancy Agreement and its House Rules, which you can download from your contract page. If these Terms and the Tenancy Agreement differ, the Tenancy Agreement applies to that stay.
  • A monthly room is for one (1) occupant. Additional occupants are charged as stated in your booking.
  • Extensions are offered at our discretion and become binding only when you accept the offer.

3. Experiences and services

  • Experiences (such as spa treatments, trips and charters) are requested first and confirmed by their operator. A request is not a booking until it is confirmed and, where a bill is issued, paid.
  • Laundry orders are fulfilled by partner laundries. The final price is set when your laundry is weighed, and delivery takes place once that bill is paid. Partners may record photos of the pickup and delivery as proof of hand-over.
  • Experiences and services are provided by their operators and partners. Rooma arranges the booking and payment but is not the operator.

4. Prices and payment

  • Prices are shown in Indonesian Rupiah (IDR) and include the charges listed at checkout. Taxes and fees are shown where they apply.
  • Payments are processed by our payment partner. We do not store your card or bank details.
  • An invoice is paid only once the payment has settled. Paying an invoice that has already been paid does not create credit; contact us and we will arrange a refund.

5. Vouchers

  • Vouchers are subject to the conditions shown with them, including validity dates, minimum spend, the kind of stay they apply to and how many times they can be used.
  • A voucher linked to an account can only be used by that account. Vouchers have no cash value and cannot be exchanged or transferred.
  • If a booking using a voucher is cancelled or not paid, the voucher use is returned. We may cancel a voucher used fraudulently.

6. Cancellations and refunds

Cancellation and refund rules depend on what you booked and are shown on the listing or in your Tenancy Agreement. Where no rule is shown, contact us and we will handle the request fairly and in line with applicable law.

7. Your conduct

  • Follow the House Rules of the property you stay in and treat other residents, partners and the Rooma team with respect.
  • Do not use the site for anything unlawful, to make false bookings, or to interfere with its operation or security.
  • Reviews you post must reflect your own genuine experience. We may remove content that is false, offensive or unlawful.

8. Hosts and partners

If you register as a host, you must provide accurate information about yourself and your listings, complete our verification (KYC) before your listings go live, and keep availability and prices up to date. Separate agreements between Rooma and a host or partner apply alongside these Terms.

9. Liability

We work to keep listings, availability and prices accurate, but the site is provided "as is". To the extent allowed by law, Rooma is not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control. Nothing in these Terms limits any liability that cannot be limited under Indonesian law.

10. Suspension

We may suspend or close an account that breaks these Terms, the House Rules or the law, after telling you why where we reasonably can.

11. Changes

We may update these Terms from time to time. The date at the top shows the latest version. Bookings already confirmed keep the terms that applied when they were made.

12. Governing law

These Terms are governed by the laws of the Republic of Indonesia. Disputes will first be settled amicably; failing that, they will be settled in the courts of the Republic of Indonesia.

Contact us

Questions about this page? Reach PT Rooma Living Management on WhatsApp at +62 858-9449-6266 (Senin - Minggu, 08.00 - 22.00 WIB).

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