Legal

Privacy Policy

Last updated: 9 November 2026

This Privacy Policy explains how PT Rooma Living Management ("Rooma", "we", "us") collects, uses and protects your personal data when you use the Rooma Living website and services, in line with Indonesia's Personal Data Protection Law (Law No. 27 of 2022).

1. What we collect

  • Account details: your name, email address, phone number and password (stored encrypted). If you sign in with Google, we receive your name and email address from Google.
  • Identity details: your identity card (KTP) or passport details when a stay, agreement or host verification requires them, including those of occupants you add to a booking.
  • Company details: for a company account, the company name, NPWP, address and person in charge.
  • Bookings and payments: what you book, dates, guests, invoices, the payment method used and its status. Card and bank details are handled by our payment partner, not stored by us.
  • Services: pickup and delivery addresses for laundry, photos of your laundry taken at pickup, weighing and delivery, maintenance tickets and the photos you attach, and reviews you write.
  • Technical data: your IP address, browser, and cookies needed to keep you signed in and secure your session.

2. How we use it

  • To create and secure your account, including sending sign-in codes.
  • To take, confirm and manage your bookings, agreements, invoices and payments.
  • To send you emails and notifications about your bookings, payments, requests and orders.
  • To provide support, handle complaints and maintenance, and keep our properties safe.
  • To meet our legal, tax and accounting obligations.
  • To tell you about offers and vouchers, which you can opt out of at any time.

3. Who we share it with

  • Hosts and partners who provide what you booked (the property, experience operator or laundry), limited to what they need to serve you.
  • Service providers who help us run Rooma, such as our payment processor, email delivery and hosting providers, under confidentiality obligations.
  • Authorities when the law requires it, such as resident registration with local authorities.

We do not sell your personal data.

4. How long we keep it

We keep your data while your account is active and afterwards for as long as needed for the purposes above, including legal and tax retention periods. After that, it is deleted or anonymised.

5. How we protect it

Access to personal data is limited to people who need it for their work. Passwords are encrypted, connections to the site are secured, and sign-ins are protected with one-time codes.

6. Your rights

Under the Personal Data Protection Law, you may:

  • ask for access to, or a copy of, the personal data we hold about you;
  • correct data that is wrong or incomplete;
  • withdraw consent, or ask us to stop processing or delete your data, where the law allows;
  • object to marketing messages.

To use any of these rights, contact us using the details below. Some data may need to be kept to complete an active stay or to meet legal obligations.

7. Cookies

We use cookies that are needed for the site to work, such as keeping you signed in and protecting forms. Blocking them may stop parts of the site from working.

8. Changes

We may update this Privacy Policy from time to time. The date at the top shows the latest version, and we will tell you about significant changes.

Contact us

Questions about this page? Reach PT Rooma Living Management on WhatsApp at +62 858-9449-6266 (Senin - Minggu, 08.00 - 22.00 WIB).

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